Criteria for J.D. Power 2019 Multimedia Quality and Satisfaction Study
In determining the rankings for the Multimedia Quality and Satisfaction Study, J.D. Power measured the experiences and opinions of vehicle owners regarding the quality, design, and features of their audio, communication, entertainment, and navigation systems in the first 90 days of ownership. Multimedia system quality is determined by the number of problems experienced per 100 vehicles, with a lower score reflecting higher quality. The 2020 Kia Soul earned the top ranking for a mass-market brand with a score of 9.0/100.“Simply offering a variety of multimedia technologies isn’t enough. In order to enhance the vehicle experience, owners want those technologies to be problem-free and work as expected. In the compact segment, no vehicle demonstrates that high level of multimedia quality better than the Kia Soul.” – Brent Gruber, Senior Director, Automotive Quality Practice at J.D. Power
Read More: 2020 Kia Soul Color Options
Warranties include 10-year/100,000-mile powertrain and 5-year/60,000-mile basic. All warranties and roadside assistance are limited. See retailer for warranty details.